Straight answers on what each module does, what it costs, what it integrates with, and how fast it goes live. No sales spin.
Modular ERP, WMS & CRM
4 questions
QWhat makes OpsUI different from traditional ERPs?
We're modular by design, not monolithic. Traditional ERPs force you into buying everything upfront:
- SAP/NetSuite: Buy the entire platform, pay for modules you don't need
- OpsUI: Pick a starter pack, or pick exactly the modules you need
Key differences: • Pricing: Starter packs from NZ$499/mo, or NZ$299 to NZ$799 per module à-la-carte • Implementation: Weeks vs quarters • Flexibility: Add/remove modules anytime vs locked into a platform • No consultants required: Self-serve setup vs mandatory implementation partners
You're not buying a suite. You're picking the modules you run and adding the rest when the work earns it.
QWhich modules should I start with?
Start with your biggest pain point, or a curated pack.
Four starter packs: • Lite (NZ$499/mo, 2 users): Order Management + Inventory Management. The bare minimum for a startup or solo operator. • Core (NZ$1,499/mo, 5 users): Order + Inventory + Receiving + Shipping + Dashboards • Core+ (NZ$2,999/mo, 15 users): Core + Cycle Counting, Wave/Zone Picking, Slotting, Route Optimization, RMA • Enterprise: every module plus all integrations, unlimited users, custom-quoted to your scale
Or build à-la-carte: • E-commerce/Distribution: Order Management + Inventory Management = NZ$798/month • With logistics: Order + Inventory + Shipping + Dashboards = NZ$1,496/month • Full warehouse: 9 warehouse-floor modules = NZ$3,441/month
You can always add modules later — no penalty for starting small.
QCan I really add modules anytime?
Yes. There's no lock-in or minimum commitment.
- Add modules: Instant activation, prorated billing
- Remove modules: End of billing cycle, no fees
- Switch packs: Upgrade to a higher starter pack or Enterprise anytime
No contracts. Traditional ERPs lock you into 3-5 year contracts. We're month-to-month because we believe you should stay because the software works, not because you're contractually obligated.
QWhat's included in the Enterprise tier?
The Enterprise tier is custom-quoted to your operation. It includes:
- All 20 operational modules
- All 5 integration connectors
- Unlimited users
- Priority support with SLA
- All future module releases
- Integration assistance
- Dedicated account manager
- Custom training sessions
20 operational modules plus 5 integration connectors: • Core (5): Order, Inventory, Receiving, Shipping, Dashboards & Reporting • Advanced Warehouse (4): Cycle Counting, Wave Picking, Zone Picking, Slotting • Logistics (1): Route Optimization • Quality (2): Quality Control, Exceptions Management • Automation (1): Business Rules Engine • Analytics (1): ML/AI Predictions • Enterprise Back Office (6): Finance, HR, Production, Procurement, Maintenance, Returns • Integrations (5): NetSuite Sync, Xero Sync, MYOB Sync, Abel ERP Sync, SAP Business One Sync
Pricing: we don't list a public number. Talk to sales. We'll scope your operation and quote on the call.
Pricing & Users
3 questions
QHow does the pricing actually work?
Three components to understand:
1. Pick a starter pack, or build à-la-carte • Lite: NZ$499/mo (2 users), Order + Inventory only, for startups • Core: NZ$1,499/mo (5 users) • Core+: NZ$2,999/mo (15 users) • Enterprise: custom-quoted (unlimited users), talk to sales • Or pick à-la-carte modules from NZ$299 to NZ$799/month each
2. Linear per-seat pricing above the included headcount • Lite includes 2 users; Core and à-la-carte builds include 5 • Each additional user: NZ$99/month • Core+ includes 15 users; Enterprise is unlimited
3. Optional add-ons (mostly built into Enterprise) • Priority support with SLA, included in Core+ and above • Dedicated success manager, included with Enterprise • Custom integrations beyond NetSuite, scoped on a case-by-case basis
Example: Growing e-commerce (10 users, 4 modules à-la-carte) • Order + Inventory + Shipping + Dashboards = NZ$1,496/month • 5 extra seats × NZ$99 = NZ$495/month • Total: ~NZ$1,991/month, or pick the Core+ pack at NZ$2,999 for a wider module set.
QHow does per-user pricing actually work?
Linear, predictable, no surprises.
- First 5 users included with every plan (or build à-la-carte)
- Each additional user: NZ$99/month, flat, no cliff bands
- Enterprise: unlimited users, no per-seat math at all
Why this shape? Because peak season shouldn't trigger a pricing crisis. You hire 4 seasonal pickers in November, you pay 4 × NZ$99 extra for that month. They leave in February, your bill drops. No annual licence resets, no shared-login workarounds.
If you're at 50+ users, Enterprise usually beats à-la-carte. Talk to sales and we'll do the math with you.
QAre there hidden fees?
No. Everything is on the pricing page:
✓ No setup fees ✓ No implementation fees ✓ No training fees ✓ No API access fees ✓ No support ticket fees
What you see is what you pay. If a vendor won't show you pricing, they're hiding something. We publish everything because we believe in transparency.
Integration & Setup
3 questions
QHow long does implementation take?
Honest answer: it depends on your situation, and we won't pretend otherwise.
Every business has different data quality, integration needs, and team availability. We don't quote a fixed implementation timeline on the website because we'd be inventing a number. Our product is new enough that we don't have years of customer data to point at.
What we can say:
- You're configuring the modules you bought, not 47 modules you'll never use, so the scope is inherently smaller than a monolithic ERP rollout.
- Standalone deployments only require configuring module settings, importing master data, and training your team.
- NetSuite extensions add: installing OpsUI's SuiteScript in your sandbox, mapping subsidiaries / locations / classes / items, and verifying bidirectional sync end-to-end before cut-over.
Compare to traditional ERPs (industry-published timelines): • SAP: 12-18 months • NetSuite WMS: 3-6 months on top of NetSuite itself • Microsoft Dynamics: 6-12 months
The honest answer for your specific timeline lives in the demo. We'll look at your data, your integrations, and your team capacity, and give you a scoped estimate based on your operation, not a marketing number.
QWhat systems do you integrate with?
Every connector is labelled by how it ships: live today, or built during your rollout.
Live today • NetSuite, bidirectional, event-driven sync (real time, not batch). NetSuite → OpsUI: customers, items/SKUs, vendors. OpsUI → NetSuite: sales orders, inventory movements, receipts, fulfillments. Built on RESTlets and SuiteScript event listeners. No middleware, no third-party iPaaS. • NZ Couriers, built into the Shipping/Outbound module for label generation and tracking.
Built during your rollout (wired against your own accounts during onboarding, not a self-serve marketplace app) • Xero, MYOB, Abel ERP, and SAP Business One on the finance side • Shopify and WooCommerce on the ecommerce side • Additional carriers (NZ Post, Mainfreight, Toll, Australia Post, and more), configured against your existing carrier accounts
Standalone is always an option. OpsUI is your system of record; all 20 operational modules work end-to-end with no external integration at all.
Full field-level sync detail for every connector, what flows in each direction, lives on the integrations page.
QCan I keep using my existing accounting software?
If it's NetSuite, yes, live today. Keep finance and accounting in NetSuite, run warehouse and ops in OpsUI. Sync is bidirectional and event-driven.
If it's Xero, MYOB, Abel, or SAP Business One, yes, as a rollout-build connector. We wire the sync against your accounting tenant during onboarding (sandbox first, then production) rather than shipping a self-serve marketplace app. Invoices, payments, and stock journals flow to your ledger; contacts, items, and tax rates flow back.
Something else (QuickBooks etc.): not today. We'd rather tell you that up front than promise an integration we can't fully support. Every module also exposes a documented REST API if you need a custom path.
Support & Security
3 questions
QWhat support is included?
Standard support (included): • Email support, response within 24 hours • Knowledge base with guides and tutorials • Video walkthroughs for common tasks • Community forum
Priority support (+$199/month): • Phone support during business hours • Response within 4 hours • Screen sharing sessions • Dedicated support contact
Enterprise support (custom): • 24/7 phone support • Dedicated success manager • Custom training sessions • SLA guarantees
QIs my data secure?
Encrypted, backed up, and hosted in-region. Here's the detail:
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Hosting: Production infrastructure in Wainui, New Zealand
- Backups: Daily automated backups, 30-day retention
- Compliance posture: Built to SOC 2 / ISO 27001 control standards; formal certification in progress (not yet certified)
- Access controls: Role-based permissions; multi-factor authentication shipping Q2 2026
- Audit logs: Full activity tracking
For New Zealand businesses: Your data stays close to home, which helps with performance, trust, and data sovereignty conversations.
QWhat's your uptime guarantee?
99.9% uptime SLA.
- Planned maintenance: Scheduled outside NZ business hours, notified 48 hours in advance
- Incident communication: Email updates to admin contacts within 30 minutes of any P1 incident
- Incident response: Critical issues addressed within 1 hour
If we dip below 99.9% in any month, affected customers receive a service credit.
NZ-Specific
2 questions
QIs OpsUI built for New Zealand businesses?
Yes, from day one.
- Based in NZ: We're not a US company with a .co.nz domain
- NZ Couriers integration: Built into the Shipping/Outbound module, labels and tracking
- NZ address formats: RD addresses, PO Boxes, rural delivery, all handled correctly
- NZ timezone: Support during your business hours, not US hours
- GST handling: Built-in GST calculations and reporting
- Local support: Talk to someone who understands NZ business
The difference: Try getting help from US-based ERP support at 2pm on a Tuesday. We answer when you call.
QDo you work with NZ couriers?
Yes, NZ Couriers is built into the Shipping/Outbound module.
- Label generation at pack
- Real-time tracking events pulled directly from the NZ Couriers API
- Rate selection at order entry
- End-of-day manifest
No middleware required. This integration comes standard with the Shipping/Outbound module.
For other carriers (NZ Post, Mainfreight, PBT, Post Haste): we don't currently have live integrations and we're not promising them in marketing copy. If one is mission-critical to your operation, talk to us about scope before you commit.
Still have questions?
Book a demo and we'll walk through your specific requirements, module recommendations, and answer any questions.